What to include
Describe the issue and expected result, your iPhone or iPad model, iOS and app versions, network type, and time of the error. You can attach a screenshot showing the error after hiding personal information.
Do not send your Apple password, payment details, VPN links, or complete configurations. Support is free; we do not request remote access to your device.
VPN will not connect
- Check your internet connection without VPN and your access period in the app’s Settings.
- Update the server list, choose another available server, and try again.
- Open Diagnostics in Settings and note the error message.
- If the issue persists, email support. Purchasing again is not needed to troubleshoot a connection error.
Purchases and restoration
Open the app’s Settings → purchase or renewal, choose a period, and confirm on Apple’s system purchase screen. Paid access is determined by the verified Apple subscription; no separate Molniya VPN registration is required.
On a new device, use the same Apple Account and select Restore Purchases. If Apple confirms a purchase but access is missing, do not pay again: try restoring and contact support. If a purchase is pending, wait for Apple’s decision.
Ten days for free
Free access starts manually and is provided once per device. It requires no payment and does not renew automatically. After it ends, you may independently buy a subscription. If you buy during free access, Apple charges the price after you confirm the purchase.
Cancellation and refunds
Use Apple’s subscriptions page, or iPhone Settings → your name → Subscriptions. How to cancel a subscription. Removing the app or disconnecting VPN does not cancel renewal.
Apple reviews refund requests. How to request a refund.
Privacy and deletion
For questions about processing, correction, or deletion of information, email jaman2001jj@gmail.com. Data-deletion instructions.